Manually enable 'Organization Admins Can Login as Any User'
If you are on Enterprise, Performance, Unlimited or Developer Editions and your org was NOT upgraded from Professional to Enterprise:
1. Click Setup
2. Under 'Administer' select Security Controls | Login Access Policies.
3. Select Administrators Can Log in as Any User.
4. Click Save.
2. Under 'Administer' select Security Controls | Login Access Policies.
3. Select Administrators Can Log in as Any User.
4. Click Save.
Request feature enablement from Salesforce Support
If your org was upgraded from Professional Edition to Enterprise Edition, use the following steps:
1. Have a System Administrator create a case with Salesforce Customer Support.
2. In the case details, include:
2. In the case details, include:
- Your business case or justification.
- The organization ID for which you want the feature enabled.
- The text: Feature requested: Enable Org Admins to log in as any user without having access granted by the Users.
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